Sleep Coach/ Sales Assistant, Yokine, WA (casual)

A customer-focused retail role supporting sleep health outcomes while delivering exceptional service in a professional healthcare retail environment. Many of our customers are seeking help with sleep challenges for the first time. Your ability to listen, build trust, provide guidance and create a positive experience will be central to your success. Working as part of a supportive team, you'll help customers understand their therapy, gain confidence using their equipment and achieve better health outcomes.

Responsibilities

Welcome customers, understand their needs and provide personalised support; Assist customers in-store and over the phone; Investigate and help resolve therapy-related concerns; Set up equipment and provide ongoing coaching and support; Fit customers with masks and recommend suitable solutions following training; Educate customers on the safe and effective use of their equipment; Build customer relationships through follow-up and ongoing care; Process sales, payments and administrative tasks; Maintain store presentation, merchandising and stock levels; Manage trial and sales stock, including reordering when required; Complete product training and stay up to date on Resmed solutions; Work collaboratively with colleagues to deliver an exceptional customer experience

Requirements

Empathetic, caring and genuinely motivated to help others; Excellent listener who takes the time to understand customer needs; Confident and professional communicator; Positive, reliable and eager to learn; Comfortable working independently and as part of a team; Calm and compassionate when supporting customers; Organised and attentive to detail; Committed to providing exceptional customer service

Nice to have

Previous experience in retail, customer service, healthcare, pharmacy or reception roles; Healthcare experience

Benefits

Meaningful work that genuinely improves people's health and wellbeing; Full training and ongoing development; A supportive team culture where your contribution is valued; Career pathways within a global organisation; Employee benefits, including access to Employee Assistance Program; The opportunity to make a real difference in customers' lives every day