SMB Account Specialist, EDU

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The opportunity

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities

The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy.

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:

Responsibilities

Protect and grow existing accounts by executing a scalable account management strategy; Utilise data to systematically identify new revenue opportunities through existing products; Collaborate with Sales to close new product opportunities which further unlock an account’s potential; Support the execution of new client onboardings & new product deployments; Work collaboratively with Client Operations to resolve operational challenges; Represent Flywire in webinars and in-person events as needed; Be an active contributor to the development of the team, providing ‘on the ground’ insight; Supporting the onboarding of new team members; Contract renewals

Requirements

Bachelor’s Degree in Business, Communications, or Marketing; 2+ years of experience managing client/customer relationships, success and/or support; CEFR minimum level of C1 in English; Excellent written and verbal communication skills; Emotional intelligence and change management skills; Be an engaging, personable & confident presenter; Strong attention to detail, time management and organisational skills; Excellent interpersonal, analytical and planning skills; Problem solving and project management skills; Be accountable, proactive & persistent. Always; Experience in sales/account management in Higher Education Industry is preferred; Salesforce experience is a plus