SO_ServiceNow_ITOM_Developer_BAN_2026

Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more. Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions. Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID). Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs. Create and maintain technical documentation, including design specifications, test plans, and user guides. Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure. Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems. Provide training and support to end-users and administrators. Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions.

Responsibilities

Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more; Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions; Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID); Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs; Create and maintain technical documentation, including design specifications, test plans, and user guides; Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure; Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems; Provide training and support to end-users and administrators; Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions

Requirements

Proven experience (2+ years) as a ServiceNow ITOM Developer or similar role; In-depth knowledge of ServiceNow platform capabilities, including Service Catalog, Incident/Problem/Change Management, and CMDB; Strong experience with ServiceNow development tools, such as Business Rules, UI Actions, Script Includes, Scheduled Jobs, and Client Scripts; Experience with ServiceNow integrations (REST/SOAP) and web services; Strong knowledge of JavaScript, HTML, CSS, and other web technologies; Understanding of ITIL processes and best practices; Excellent problem-solving skills and attention to detail; Ability to work in a fast-paced environment and manage multiple priorities; Bachelor’s degree in Computer Science, Information Technology, or related field; 2-5 years' experience in ServiceNow development

Nice to have

ServiceNow Developer Certification or any related ServiceNow certifications; Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal; Experience with automated testing and CI/CD pipelines; Familiarity with other ITSM tools and platforms; Experience with Agile methodologies and DevOps practices