Social Media Account Manager

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with a leading digital agency that is working with large world-class clients across the GCC. We are growing quickly and have several openings to join our team of passionate and top-performing experts.

Responsibilities

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.; Providing engaging text, image and video content for social media accounts; Responding to comments and customer queries in a timely manner; Set and implement social media and communication campaigns to align with marketing strategies; Provide engaging text, image and video content for social media accounts; Respond to comments and customer queries in a timely manner; Monitor and report on feedback and online reviews; Organize and participate in events to build community and boost brand awareness; Coordinate with Marketing, PR and Communications teams to ensure brand consistency; Liaise with Development and Sales departments to stay updated on new products and features; Build relationships with customers, potential customers, industry professionals and journalists; Stay up-to-date with digital technology trends

Requirements

Proven work experience as a community manager; Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter); Ability to identify and track relevant community metrics (e.g. repeat attendance at events); Hands on experience with social media management for brands; Ability to interpret website traffic and online customer engagement metrics; Knowledge of online marketing and marketing channels; Attention to detail and ability to multitask; Strong problem solving skills and willingness to roll up one’s sleeves to get the job done; Skilled at working effectively with cross functional teams in a matrix organization; Excellent written and verbal communication skills; Polished, poised, professional, and can develop a strong client presence; A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.; Ambitious, willing to work hard, and are looking to advance your career; Well organized, can handle stress, ambiguity and deadlines.; At least conversant in Digital and have a willingness and capacity to learn; Knowledge of Saudi culture and fluency in both English/Arabic language are a plus.