Software Delivery Manager

We're looking for a Software Delivery Manager to impact the order, pace and clarity of how our internal applications and services get built. Reporting to the Head of Software, you'll be the driving force behind sprint planning and delivery across multiple development teams, working alongside partnered platforms like ServiceNow, HubSpot and Dynamics. You'll own Jira administration and sprint management end to end — running agile ceremonies, keeping the backlog in shape, and making sure technical teams and business stakeholders are always on the same page. You'll spot the trends before they become problems, escalate when it matters, and give stakeholders real visibility of progress, risk and delivery metrics.

Responsibilities

Configuring and maintaining Jira projects, boards, workflows, automations and permission schemes; Building dashboards and reports that give real-time visibility; Running regular Jira hygiene activities to keep data accurate; Managing access and permissions, and supporting the team with Jira training; Keeping process documentation up to date in Confluence; Facilitating sprint planning so teams have clear, achievable goals; Running backlog refinement and planning poker sessions with developers and architects; Coordinating the internal development support rota; Monitoring sprint progress, spotting blockers and helping clear them; Tracking velocity, capacity and sprint metrics to drive continuous improvement; Working with Business Analysts, Project Managers and stakeholders to get backlog items sprint-ready; Producing clear sprint status reports; Communicating progress, risks and dependencies proactively; Capturing meeting minutes and following up on actions; Coordinating UAT with internal stakeholders; Escalating risks and quality concerns to the Head of Software

Requirements

Highly organised and process-driven, with real attention to detail; Analytical thinker who spots trends and communicates them clearly; Self-starter who works well independently but knows when to bring others in; Natural collaborator who enjoys bringing people together; Strong communicator who can turn complexity into clarity; Proactive and solution-focused; Strong organisational and time management skills, with the ability to juggle multiple priorities; An analytical approach — comfortable asking the right questions to draw out detailed requirements and acceptance criteria; Excellent written and verbal communication, with the confidence to engage stakeholders at every level; A good understanding of the software development lifecycle and how development teams work; Experience collaborating with cross-functional teams; A customer-focused mindset

Nice to have

Strong Jira and Confluence skills, including board configuration, workflow design, JQL and automation; Jira administration or Scrum Master certification; Experience running agile ceremonies or project coordination in a software environment; Advanced JQL for complex filtering and reporting; Familiarity with other agile tools such as Azure DevOps, Monday.com or Trello; Experience supporting multiple teams at once; A background in telecoms or technology services; Understanding of QA and testing processes