Software Development Engineer III, Logistics API

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. Our team is responsible for the Directions and Logistics APIs, which power everything from a single driver's route request to the complex logistics optimization for major delivery companies. We handle millions of requests daily, operating under strict latency requirements, making our work both challenging and highly rewarding. Given the essential nature of our services, we maintain a responsible on-call rotation and treat alarms seriously to ensure system stability without excessive noise.

Responsibilities

Design and implement scalable services for our API and routing engine tiers, following best practices for deployment, resilience, and observability; Design and improve services that power the data consumption and storage of the routing data; Drive the design, development, and testing of Mapbox tools; Shape internal tools and automations to make the whole engineering life easier and fun; Drive design and development of services quality metrics and analytics; Run and design experiments to evaluate the quality, reliability, and capacity requirements of our user-facing navigation products; Participate in end-to-end feature implementation within the larger navigation team; review code and design documents, shepherd feature releases, and participate in an on-call rotation; Work with product owners, sales engineering, and management to drive future product direction

Requirements

Experience in engineering web services in either Rust or Typescript (Node.js); Experience building highly-available API services within container-based environments (e.g., Docker, ECS, Kubernetes, etc. on AWS); Proficiency in implementing monitoring instrumentation, triaging incidents, resolving customer issues, and continuous product improvement; Knowledge of operating systems and distributed systems (e.g., fault-tolerance, consistency, service discovery, etc.); Proven ability to design long-term technical strategies that balance immediate product delivery with the reduction of systemic technical debt across multiple departments; Extensive experience driving high-visibility initiatives that improve engineering standards and operational excellence for the cross-functional teams; Strong English verbal and written communication skills; You should communicate about complex ideas concisely to an audience worldwide; Experience or interest in solving geo-spatial problems; A desire to work with individuals with diverse backgrounds, perspectives, and experiences; Enthusiasm for learning and knowledge sharing in a multidisciplinary environment, supported by mentorship experience and strong written and verbal communication skills; A rigorous approach to problem solving, using experiments and data analysis to drive quality of service improvements

Benefits

Supportive health care; Parental leave; Flexibility for the things that come up in life