Software Engineer, Customer Experience

You'll own the experience of the developers who rely on Ollama every day. You'll be the connective tissue between our users and the product: spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements. You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.

Responsibilities

Build and automate Ollama's support systems; Own the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment; Engage with Ollama's open-source community on GitHub and Discord — triaging issues, answering questions, and representing the team in public; Fix bugs in Ollama itself — you're an engineer, not an escalation layer; Design and build automation for our support systems: triage tooling, diagnostics, self-serve debugging, and internal dashboards; Identify patterns in user issues and communicate them clearly to product and engineering — be the voice of the customer inside Ollama; Work directly with users, from individual developers to large teams, to unblock them and make them successful; Improve docs, error messages, and diagnostics so the next user never hits the same problem

Requirements

You're a software engineer who genuinely enjoys helping users; You're hands-on — you can reproduce an unfamiliar environment, read a stack trace, run models, and debug a real setup; You are comfortable diving into a large open-source codebase; You'd rather build a system that eliminates a class of problems than close the same ticket twice; You communicate clearly and with empathy, and can simplify complex setups for developers; You're comfortable in ambiguity and move fast

Nice to have

Go experience; experience with model deployment, GPU/ML infrastructure, or developer tools