Software Engineer II (Servicenow)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Responsibilities

Priority:; 3-5 year certified ServiceNow application Development and administration experience across all modules (ITSM/HR/ITOM/ITAM). Catalogs, business rules, scripting, workflow/flow designer, ACLs, integrations, etc.; Excellent Communication skills - written and verbal, understand business requirements, know SNOW best practices; Experience with Integrations between ServiceNow and various third-party systems OR knowledge and experience using REST API to build integrations Overview:

Requirements

Responsibilities:; Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices; Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency; Support: Troubleshoot, triage and resolve incidents, problems, requests, changes, events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. providing timely support and guidance to stakeholders; Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics; System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.; Maintenance: Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders; Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,; Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks; Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices; Continuously identify opportunities for process and system optimization, implement automation where possible