Software Engineer, Voice Agents & AI (Senior or Staff Level)

We are seeking a Software Engineer to join our Enterprise AI team, a new, vertically focused business unit dedicated to solving the toughest problems in the space, working alongside Deepgram's core research teams.

Responsibilities

Design, develop, and maintain scalable, high-performance backend systems for our automated order-taking platform; Collaborate closely with our team to ensure the seamless integration of our backend with our ML models and client devices; Monitor and optimize the performance of our backend systems in production environments; Build and maintain integrations with 3rd party restaurant software systems like POS, loyalty, payment gateways, and customer data platforms; Implement best practices in system design, code quality, and testing to ensure a reliable, secure, and maintainable system; Optimize AI pipeline to improve performance in challenging audio environments, robustly handle ambiguous customer requests, and rapidly scale to new menus; Push the very boundaries of LLMs and voice AI technology to solve one of the technology industry's historically elusive challenges; Run experiments to validate the product impact of new functionality

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field; 4+ years of hands-on experience in developing, implementing, and maintaining backend infrastructure in production environments; Proven track record of building and deploying scalable, high-performance backend systems; Experience with cloud-based infrastructure and deployment technologies, such as AWS and API design; Excellent problem-solving skills and the ability to adapt to a rapidly evolving startup environment; Strong communication skills and the ability to work collaboratively with a team; Willingness to problem solve across our entire product; Ability to proactively recognize problems and identify solutions to those problems; Results oriented and care about the impact of your work

Nice to have

Experience working with audio; Experience taking a backend system from zero to one; Experience building and maintaining a system that integrates with many 3rd party APIs, particularly Point of Sale systems; Experience with Python, Kotlin, or Java; Experience with containerization tools, such as Docker and Kubernetes; Experience working in or alongside AI / ML