Solution Engineer (Product Expert) | Housing

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

Responsibilities

Conduct thorough discovery sessions with new clients to understand their product area and requirements; Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration; Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes; Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts; Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues; Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area; Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support; Attract top-tier talent to join our driven team

Requirements

3+ years of experience in a Solutions Engineer role at a SaaS company; Willingness to travel up to 20% to meet and engage with prospective clients; Strong understanding of product development and launch processes; Excellent problem-solving skills and the ability to troubleshoot technical issues; Experience working with cross-functional teams, including engineering, operations, and product management; Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders; Familiarity with customer relationship management (CRM) tools and support ticketing systems; Ability to manage multiple tasks and priorities in a fast-paced environment; Ability to work independently and as part of a team, with a proactive approach to problem-solving and support; Willing to work in person at our office 4-5 days per week

Nice to have

Experience with QA processes and developing self-serve tools is a plus

Benefits

Equity in the company; Medical, Dental and Vision premiums covered at 100%; Fully paid parental leave; Fitness & home services stipend to cover part of your expenses so you can focus on what matters; A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office; Unlimited vacation and paid holidays; We'll cover relocation packages and make the move exciting, not painful!