Solution Manager, Academic Segment

The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management. This position is fully remote, with occasional travel. This role can reside anywhere in the United States.

Responsibilities

Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design; Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary; Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship; Maintain close communication with customers as well as facilitate communication with technical support when necessary; Collaborate with internal teams/departments to achieve sustainable growth; Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Requirements

PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics, or a Master of Science degree with relevant industry experience will be considered; Exceptional verbal and written communication and presentation skills; Must be customer-centered and proactive/action-oriented; Excellent analytical skills & problem solving skills, able to grasp new concepts quickly; Strong organization skills with great attention to detail; Enjoy working in a fast-paced and team-oriented environment

Benefits

medical, dental, and vision insurance; 401(k) retirement plan with a company match that vests fully on day one; paid parental leave after just three (3) months of employment; paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays; flexible spending and health savings accounts; life and AD&D insurance; short- and long-term disability coverage; legal assistance; supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance; commuter benefits; well-being initiatives; peer-to-peer recognition programs