Solutions Architect

As a Solution Architect at XTIUM, you will serve as a trusted technical advisor, designing and delivering advanced solutions that align with our customers' strategic business goals. You will engage directly with clients and sales teams to assess technical requirements, architect scalable solutions, and drive successful project outcomes across XTIUM's core service areas. Leveraging your deep technical expertise, you will play a critical role in shaping innovative solutions that differentiate XTIUM as a premier IT managed service provider.

Responsibilities

Architect innovative, scalable, and secure technical solutions that align with customer business objectives across XTIUM's core service offerings; Collaborate with sales teams to understand client business models, technical needs, and growth goals, delivering enablement strategies that improve win rates, revenue, and technical certifications; Engage directly with customers to build trusted relationships, identify business challenges, and develop tailored solutions that deliver tangible business outcomes; Create detailed Quotes and Statements of Work (SOWs) that effectively translate technical features into business benefits; Lead customer proof of concepts (POCs) and lab demonstrations to validate solutions and showcase XTIUM's technical capabilities; Analyze and optimize technical solutions to address both current and future business opportunities, ensuring scalability and long-term value; Assist sales teams in identifying competitive threats and craft messaging that highlights XTIUM's unique value proposition and differentiation; Train internal teams on delivering impactful product demonstrations and utilizing demo environments to support sales efforts; Partner with other internal teams and technology vendors to ensure seamless solution delivery and customer satisfaction; Maintain consistent communication with sales teams and customers to ensure alignment throughout the sales cycle; Identify opportunities for up-selling and cross-selling, driving additional value for customers and revenue growth for XTIUM; Report on performance and accomplishments through regular weekly and quarterly updates to leadership; Represent XTIUM as a technical expert in customer engagements, positioning yourself as a trusted advisor and industry thought leader

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent professional experience); 5–10 years of experience in solution architecture, pre-sales engineering, or technical consulting within the IT managed services industry; Deep technical expertise in XTIUM's core service areas, including Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR, EDR); Proven ability to architect and design complex, scalable IT solutions that align with customer business goals; Strong understanding of infrastructure technologies, security frameworks, networking, and cloud computing models; Demonstrated success in translating technical concepts into business value through compelling proposals, SOWs, and solution presentations; Excellent consultative selling skills with a focus on building trusted advisor relationships with customers and sales teams; Proven experience leading proof of concepts (POCs) and delivering technical demonstrations to customers; Exceptional communication and collaboration skills, with the ability to engage cross-functional teams and executive stakeholders; Strong organizational skills with the ability to manage multiple projects and meet tight deadlines in a fast-paced environment

Nice to have

Relevant technical certifications preferred (e.g., Microsoft Azure Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, Palo Alto PCNSE, VMware VCP)

Benefits

Competitive benefits package with Med/Dental/FSA/401(k)/Flexible Paid Time Off