Solutions Engineer, Enterprise, East

Factory is building the platform for self-improving software development, helping large enterprise engineering teams turn their organizations into autonomous software factories. The Solutions Engineer will own the technical relationship and drive revenue with the largest customers across the Eastern US, from first discovery through pilot, expansion, and ongoing success. The role combines technical evaluation, revenue growth, architecture of rollouts, and acting as front-line product signal for customer needs.

Responsibilities

Own the technical evaluation, leading full-cycle product evaluations, designing proofs of concept, and running pilots inside customer environments; Drive revenue and growth by turning successful pilots into broad adoption, identifying new use cases, teams, and workflows, and aligning technical objectives with revenue outcomes; Architect the rollout by helping teams integrate Factory into CI/CD, code review, testing, and deployment workflows, including air-gapped and private deployments for regulated industries; Be the customer's technical voice by diagnosing friction, writing up needed product capabilities, and pushing them to product; Feed the product engine by translating cross-customer patterns into actionable product feedback

Requirements

3-4+ years in a technical customer-facing role (sales engineering, solutions engineering, developer advocacy, platform engineering, SRE, or similar); Experience partnering with an AE across the customer lifecycle; Experience leading complex, technical enterprise deal cycles; Ability to code (reading code, writing scripts, debugging integrations); CS degree or equivalent technical foundation; Understanding of the modern dev stack (Git workflows, CI/CD pipelines, testing frameworks, deployment strategies); Ability to communicate technical concepts clearly to customers; Ability to travel up to 50%; Hybrid schedule for employees in NYC office footprint