Solutions Engineer - German Speaker

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. We're hiring Solutions Engineers to build Synthesia's pre-sales function for the DACH region. This is a founding role: you'll be one of the first SEs, shaping the playbook, tooling and best practices as we scale. This is a hybrid role, with 2-3 days a week in the office.

Responsibilities

Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges; Design and execute repeatable demo methodologies that prove Synthesia's business value quickly; Build and maintain strong working knowledge of Synthesia's platform capabilities, roadmap, and positioning across all product lines; Deliver demonstrations that speak to customer problems and tell a credible story of why Synthesia is the right solution; Identify technical objections and integration questions as they come up, working with your AE and the broader ecosystem to find a path forward; Contribute your assessment of technical fit and opportunity risk to help your AE shape account and deal strategy; Keep your deal team and manager informed on deal status, timeline, and technical dependencies; Identify, build relationships with, and actively enable technical champions within customer organizations; Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments, troubleshooting issues and validating integrations with LMS, HCM, and content systems; Partner with Enablement to complete certifications, stay current on new releases, and keep your demo and objection-handling skills sharp; Run discovery, deliver demos, scope POCs and design the technical solution for each deal; Build the pre-sales function for the DACH region

Requirements

2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience); Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell); Applies established solution designs and best practices to the customer's use case, working with core ecosystem functions (Product, Customer Success) as the deal requires; Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE; Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect; Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization; Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly; Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines; Willing to travel for customer discovery and on-site demos as needed; Stays ahead of the AI-native learning and enablement space, so they can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill development; Strong written and spoken communication in English and German

Nice to have

Like working in a fast pace environment; Can also speak Spanish and or Italian; Based in Munich or London so you can spend time in our offices

Benefits

Competitive salary; Equity; Benefits