Solutions Engineer

As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform. You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact. This role combines hands-on technical problem-solving with strategic partnership. You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage. You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale. We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases.

Responsibilities

Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products; Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success; Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes; Advise customers strategically, helping them solve complex business challenges through creative technical solutions; Partner with Product to relay insights from the field that inform roadmap priorities and feature design; Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes; Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization

Requirements

3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect; Technical fluency across APIs, integrations, and web development concepts; Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa; Demonstrated ability to own complex projects from scoping through implementation; Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving; Collaborative, curious, and eager to learn - with a growth mindset and bias toward action; You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations; Willingness to travel up to 25% of the time for customer engagements

Nice to have

Familiarity with scripting (Python, SQL, Bash, Ruby); Experience in compliance, identity verification, or fraud prevention

Benefits

Medical, dental, and vision; 3% 401(k) contribution; Unlimited PTO; Quarterly mental health days; Family planning benefits; Professional development stipend; Wellness benefits