Solutions Engineer

Vapi (/ˈVɑːpi/)

- Voice AI that resolves, not transfers
- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
- Trusted by 1 million developers building the future of voice agents
- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
- Try talking to Vapi now!

Why We’re Hiring This Role

- Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.
- Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.
- Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

Why Vapi

- Generational impact : Build the human interface for every business
- Ownership culture : 70% of the company are previous founders
- Kind team : The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors : YC, KP seed, Bessemer Series A

Responsibilities

30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.; 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.; 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.; Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Requirements

3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.; You’ve worked at a high-growth company somewhere between Series B and Series F.; You’re a world-class educator who can explain complex systems to engineers and executives alike.; You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.; Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.; You stay calm and resourceful when a live demo or pilot goes sideways.; Bonus: You’ve built your own startup.

Benefits

Real stake : We offer a competitive salary and excellent equity ownership; Comprehensive health coverage : medical, dental, and vision plans; Team love : We love hanging out, and we do quarterly off-sites; Flexible time off : take what you need; More : catered meals, transportation, gym, and a $10k annual L&D budget