Solutions Engineering Manager

You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function.

Responsibilities

Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers; Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups; Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work; Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning; Building team processes, playbooks, and onboarding resources that scale as the function grows; Taking part in hiring and training as the team expands; Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented; Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity; Contributing to the definition of WeTravel’s Professional Services model as the team evolves; Defining and documenting the technical sales and implementation process for the team; Building a library of reusable technical assets: demo environments, integration guides, and solution templates; Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

Requirements

Have 10-15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role; Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems; Have at least 5 year of experience managing, mentoring, or leading a technical or customer-facing team; Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts; Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows; Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives; Thrive in evolving environments and enjoy building structure where little exists

Benefits

Attractive compensation; Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self; Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro; Hybrid working: minimum 3 office days in Rokin, up to 2 remote days per week; Work remotely for a maximum of 4 weeks per calendar year; 2-week cross-functional onboarding program; Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement; Monday and Thursday lunches and after-work social events; Extensive paid family leave; Three paid volunteer days per year — take time to give back to causes you care about, on us; Cutting-edge equipment and tools to set you up for success; Join an international, travel-loving team with a passion for adventure and innovation; Employer-sponsored pension plan with a 2% employer contribution deposited into your individual pension account; Access to a 10% group discount on supplementary/additional health insurance (aanvullende verzekeringen), with the same discount available to eligible family members