Solutions Manager- (German Fluency)

Zip is the AI platform for enterprise procurement. We're looking for a Solutions Manager with Finance / Procurement System experience (SAP) to lead onboarding for new customers and drive their implementation of the product. The role is also hands-on and includes influencing the product roadmap. The role works with a variety of new clients and industries as Zip scales.

Responsibilities

Lead project teams onboarding new customers, with a heavy emphasis on project / stakeholder management and understanding client requirements; Responsible for leading the end-to-end implementation for new customers; Proactive project management across many customers, to manage requirements and tasks across onboardings; Lead, mentor and train with customers and key stakeholders, including training and Q&A sessions, to empower them to utilize the product without additional ongoing help from Zip; Collaborate closely with the product and engineering teams to determine which customer requests to support and set expectations with customers; Do whatever it takes to make customers happy and successfully onboard them as quickly as possible; Continuously improve the post-sales processes to help customers accelerate the time to value; Lead to influence the product roadmap

Requirements

8-10 years of experience implementing or administering a finance / procurement tool; Prior experience with the implementation or administration of a procurement tool / ERP (SAP S/4HANA: procurement and AP, SAP Ariba Buying / Invoicing); Germany fluency required; Fantastic communication and documentation skills; Extreme attention to detail and pride yourself in being incredibly proactive; Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel; You're able to push back and still make people happy; Very comfortable with software configuration

Nice to have

Technical skills