Specialist III, Contract Management & Implementation

The Contract Management & Implementation (CM&I) team oversees the operational aspects of Grow's payor contracts, helping ensure that contract terms are accurately interpreted, documented, and implemented throughout our revenue cycle. As our Specialist III, you'll review contract language in support of new payor launches, documenting key terms and flagging ambiguous or risky language early, before it can become a downstream billing issue. You'll also help build our team's contract repository into an organized, searchable resource for the teams that rely on it.

Responsibilities

Review and interpret payor contracts, amendments, and policies ahead of new payor launches, documenting key terms and escalating ambiguous or risky language with clear context and recommended next steps; Serve as a go-to resource for contract-related questions, providing accurate documentation for billing, eligibility, and payor launch teams; Help build and operationalize a contract repository and AI payor intelligence tooling, including organizing and migrating contract documentation, defining key terms, and validating AI search accuracy; Partner with cross-functional teams to resolve flagged risks and close information gaps with payor partners; Analyze reimbursement methodologies and support financial accuracy through precise upstream contract review; Surface process improvement ideas as the company modernizes how it manages a growing contract portfolio

Requirements

Hands-on familiarity with payor contracts, amendments, provider manuals, or payor policies; Detail-obsessed, precise in documentation and quality-focused; Recognizes ambiguous, risky, or downstream-impacting contract language and escalates with clear context; Strong written and verbal communication; Proactive self-starter comfortable with ambiguity

Nice to have

Behavioral health payor experience; Revenue cycle fluency, including understanding of timely filing windows, reimbursement language, and claim routing

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform (available to US employees); Retirement savings programs and equity opportunities; Flexible time off, company paid holidays (which vary by country), and company-wide Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Weekly Mental Health Mornings/Afternoons; Annual Wellness & Development Stipend; Pre-tax commuter benefits for hub location teammates; Home office support and meal benefits; Wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance