Specialist III, Contract Management & Implementation

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

Your Impact at Grow

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

The Opportunity

We’re looking for a Specialist III to join our Contract Management & Implementation (CM&I) team, which oversees the operational side of Grow’s payor contracts and helps make sure contract terms are accurately interpreted, documented, and implemented throughout our revenue cycle. You’ll review contract language in support of new payor launches, documenting key terms and flagging ambiguous or risky language early, before it becomes a downstream billing issue, and you’ll help build our contract repository into an organized, searchable resource.

You’ll work closely with our payor partnerships, payor launch, and revenue cycle teams, building valuable expertise in payor contracting with room to grow. As we scale, your responsibilities may evolve.

Exemption Status: Non-Exempt

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

General Information About Working at Grow

The information below provides an overview of work arrangements and full-time employee benefits at Grow. Applicability varies by role, employment type, and location; please refer to the job description above for this role’s work arrangement.

Work Location & Travel

Hybrid Roles are onsite from a listed Hub location three days per week ( Tuesday, Wednesday, Thursday), unless otherwise specified in the above job description. The hybrid arrangement will include travel 2–3 times per year (e.g., company and department offsites).

Remote roles are fully remote within the United States. The remote arrangement will include travel 2–3 times per year (e.g., company and department offsites).

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report .

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more . Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance . Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.

Responsibilities

Review and interpret payor contracts, amendments, and policies ahead of new payor launches, documenting key terms and escalating ambiguous or risky language with clear context and recommended next steps.; Serve as a go-to resource for contract questions, delivering the accurate documentation our billing, eligibility, and payor launch teams run on.; Help build and operationalize a contract repository and AI payor intelligence tooling by organizing and migrating contract documentation, defining key terms, and validating AI search accuracy.; Partner with cross-functional teams to resolve flagged risks and close information gaps with payor partners.; Analyze reimbursement methodologies and support financial accuracy through precise upstream contract review.; Surface process improvement ideas as we modernize how a fast-scaling company manages a growing contract portfolio.

Requirements

You’re detail-obsessed: precise in documentation and quality-focused, and you know a single misread term can have real revenue consequences.; You’re a nuanced reader who recognizes when contract language is ambiguous, risky, or carries downstream implications, and you escalate with clear context instead of taking terms at face value.; You have hands-on familiarity with payor contracts, amendments, provider manuals, or payor policies, and you know how to source and navigate them to extract what matters.; You communicate clearly in writing and conversation, conveying complex contract information precisely to cross-functional partners.; You’re a proactive self-starter who surfaces problems and process opportunities without being told, stays comfortable in ambiguity, and is excited by growth opportunities.

Nice to have

You have behavioral health payor experience.; You’re fluent in revenue cycle and understand how terms like timely filing windows, reimbursement language, and claim routing drive billing and collections outcomes.

Benefits

Health Benefits : Comprehensive medical, dental, vision, life, and disability coverage.; Grow for Grow: No cost access to therapy through the Grow platform (available to US employees); Financial Wellness : Retirement savings programs and equity opportunities to help you invest in your future.; Flexible Time Off, Paid Holidays & Winter Break : Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge; Parental Leave : Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.; Mental Health Mornings/Afternoons : Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.; Wellness & Development Stipend : Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.; Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.; Home Office & Meals : Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.; Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.