Specialist Vendor Operations - Key Accounts

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

We’re looking for a Specialist Vendor Operations to join the team and focus on growing our Local Shops (Non Food Vertical). The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Responsibilities

Support regional & local operations teams to improve operational metrics & setting vendors up for success.; Tracking of operational process and performance across markets such as, new vendor onboarding, auditing of catalog clean up, inventory integrations, picker performance, etc; Support local markets with processes / initiatives that are outside of BAU tasks.; Track compliance of BAU processes and tasks for local markets.; Support local markets with performance analytics, sizing of opportunities and market projects.; Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices.; Creating basic processes such as device allocation, uniform ordering etc.; Collaborate with market VCs for best practices and lessons learned.; Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.

Requirements

2+ years experience in an operational role.; Strong vendor operational knowledge.; Ability to document processes and guidelines.; Ability to work with data and highlight key insights.; Confident solving minor issues efficiently, understanding which issues require escalation and proposing documents/changes to mitigate.; Understanding of grocery operations.; High ownership and keen to learn individual.