Sr Account Manager, EMEA

This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with you. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only.

Responsibilities

Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, renewals, expansion, and churn mitigation; Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly; Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology; Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor; Partner closely with Customer Success on account health and with Sales on expansion deals; Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Requirements

3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number; Experience managing $5m ARR, predominantly in the MM space; Proven ability to grow customer spend outside of overages or true-ups, genuine expansion through adoption and value articulation; A forecasting methodology you can walk through clearly, just logic you own; Comfortable pulling usage data, tracking health scores, and building your own dashboards; Strong communicator, clear and persuasive with both technical and non-technical stakeholders; Based in the UK or Ireland

Nice to have

5+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (preferred)

Benefits

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; unlimited PTO; stipends for remote work and wellness; professional development budget; more