Sr. Application Analyst Certified

At Houston Methodist, the Senior Application Analyst position is responsible for expert-level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. This position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst position proactively manages and troubleshoots issues within related IT teams and manages change. This position provides high-level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst position ensures the services provided contribute to the successful accomplishment of the mission of the department. This position makes recommendations regarding budget projections and project management.

Responsibilities

Assists, trains and supports customers and junior analysts with the operation and administration of systems; Trains and mentors more junior analysts; Works with customers at all levels to enhance their understanding of available tools and operational efficiencies; Proactively manages and troubleshoots issues within related IT teams and manages change; Provides high-level administration of applications and ensures quality delivery of application availability; Makes recommendations regarding budget projections and project management; Acts as liaison between work teams and departments; Facilitates team and client meetings and delivers presentations; Oversees and monitors multiple large-scale projects within multiple functional departments; Establishes project plans and objectives; Creates custom solutions or advanced configuration options to solve operational or workflow issues; Evaluates and recommends technologies for growth and long term planning

Requirements

Bachelor's degree in Information Technology, Business Administration or related field, or experience working as a licensed clinical or certified IT professional (an additional four years of experience may be substituted for the degree); Five years' experience in IT or clinical or business workflow; Experience supporting large scale clinical, ancillary or business environments; Certification if appropriate to assigned application (e.g., Epic), which must be maintained within 6 months; Demonstrates the skills and competencies necessary to safely perform the assigned job; Sufficient proficiency in speaking, reading, and writing English; Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus; Expert ability and skill to troubleshoot system problems and engineer expert solutions with IT customers and vendors; Expert technical skills to support multiple applications and projects simultaneously; Strong knowledge of project management methodologies and ability to apply them to large scale system implementation; Strong knowledge of multidisciplinary clinical or business information systems; Demonstrated leadership skills; Expected to be proactive in all areas of responsibility