Sr. Clinic Launch Associate (West Coast)

Rula is seeking a Sr. Clinic Launch Associate to help open and operate physical clinics where therapists can meet patients in person. As part of our In-Person Therapy team, you will spend most of your time in the field preparing new spaces, supporting therapists, coordinating vendors, and resolving day-to-day operational issues. You will work with a collaborative team that values practical problem-solving, clear communication, and learning from each new launch. This is an opportunity to shape how Rula’s clinics operate and build repeatable processes that support expansion across the country.

Responsibilities

Help open and operate physical clinics where therapists can meet patients in person; Prepare new spaces, support therapists, coordinate vendors, and resolve day-to-day operational issues; Work with a collaborative team that values practical problem-solving, clear communication, and learning from each new launch; Shape how Rula's clinics operate and build repeatable processes that support expansion across the country

Requirements

3+ years of professional experience in multi-site operations, clinic operations, facilities, hospitality, retail, events, or another role supporting physical locations; Strong verbal and written communication abilities are essential. You must be able to act as the primary local point of contact for therapists, empathetically resolve platform/scheduling issues, and collaboratively engage with cross-functional internal teams (Support, Marketing, Provider Success); Proficient in Google Sheets and basic data visualization skills; Ability and willingness to learn new software platforms quickly (e.g. our Ops App, Hex dashboard, etc); Willingness and ability to travel to other U.S. markets and remain on location for several weeks or months during clinic launches, ideally West-Coast based; Proven ability to quickly identify and independently resolve physical and administrative roadblocks (e.g., lockbox access, lost keycards, office supplies, room bookings) with full on-the-ground ownership and a focus on durable solutions rather than temporary patches

Nice to have

1+ years of experience managing physical spaces (e.g., offices, clinics, events, hotels, coworking); 1+ years experience at a high-growth start-up; Strong analytical skills with an eagerness to dig deep into office performance data. Ideal candidates will proactively use existing dashboards to report on slot data, track provider sign-ups, and identify office misuse to inform targeted outreach strategies

Benefits

100% remote work environment; Attractive pay and benefits; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year for self-care; Paid parental leave; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend and $50 monthly stipend to help cover internet or cell phone expenses; Wellness at Rula program with $50/month wellness stipend