SR. Customer Service Representative - Inside Sales

Perform a wide variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to a wide variety of Hope Group products. Position requires extensive specialized knowledge of the characteristics and application of one or more of the products sold.

Responsibilities

Receive and review inquiries and orders to ensure correct identification of parts or units required; Price orders following established practices; Assist customers in product selection and application assistance; Enter orders or inquiries into computer providing all pertinent data; Obtain negotiated pricing, delivery or other information and finalize order with customer; Maintain computer pricing as required; Work with Supervisor on complex or major order situations to prepare pricing/quotations; Check customer orders against quotations made; Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters; Source non-stock items with suppliers; Educate customers on products and services; Participate in The Hope Group's Inside Sales Business Development program; Assist in training of customer service representatives; Support The Hope Group Business Management System procedures; Perform other similar or related duties as required or requested

Requirements

Extensive specialized knowledge of the characteristics and application of one or more of the products sold