Sr. EAP Operations Associate (Remote)

Rula is seeking a Sr. EAP Operations Associate to join our Financial Operations team. Reporting to the Payment Application and Credit Manager, this role partners with internal teams and external EAP partners to support accurate billing, payment processing, and reconciliation. You will independently manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate across teams to resolve billing and payment issues. You will also identify opportunities to improve workflows, support automation and process initiatives, and help scale billing processes as new EAP partners are onboarded. This role is ideal for someone who is analytical, detail-oriented, enjoys working with data, and thrives in a fast-paced environment where they can drive operational improvements and make a meaningful impact.

Responsibilities

Partner with internal teams and external EAP partners to support accurate billing, payment processing, and reconciliation; Independently manage partner billing cycles; Prepare and submit billing files; Review remittances and payment feedback; Investigate discrepancies; Collaborate across teams to resolve billing and payment issues; Identify opportunities to improve workflows; Support automation and process initiatives; Help scale billing processes as new EAP partners are onboarded

Requirements

3+ years of experience in billing, collections, or a related role contributing to end-to-end transformation (process, technology, and people) in a high-growth operational environment; Proven ability to independently improve and optimize processes, leveraging tools such as Salesforce, AMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets) to drive optimization; Experience applying structure, prioritization, and effective communication to solve problems, not just for the current state but also to predict future needs; Experience creating concise, actionable documentation (training materials or process docs) for both technical and non-technical audiences

Nice to have

Experience in healthcare or a startup environment; Familiarity with diverse insurance billing types (commercial, EAP, Medicare/Medicaid, etc.); Tech savviness, natural technical aptitude, and fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD/EHR, or similar platforms; Demonstrated expertise in revenue cycle management, with a focus on healthcare billing, payment posting, and/or credit management, including knowledge of credit management for insurance and governmental payers (Medicare or Medicaid)

Benefits

100% remote work environment with working hours to support a healthy work-life balance (must be based in United States, currently not hiring in Hawaii); Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year for self-care (for most employees); Paid parental leave for all parents (birthing, non-birthing, adopting, and fostering); Employee Assistance Program (EAP) supporting mental and physical health; Quarterly department stipend for fun team-building activities or in-person gatherings; Community and employee resource groups; Home office stipend: new hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses; Wellness at Rula program: year-round wellness initiatives and a $50/month wellness stipend