Sr. Executive (Contract Management – OTC)

Will support and execute contract-to-order activities within the Order to Cash (O2C) function. This role is responsible for reviewing standard and moderately complex contracts, accurately creating sales orders, and ensuring compliance with commercial terms and internal controls.

Responsibilities

Will support and execute contract-to-order activities within the Order to Cash (O2C) function; Reviewing standard and moderately complex contracts, accurately creating sales orders, and ensuring compliance with commercial terms and internal controls; Review and interpret customer contracts, agreements, and amendments to ensure commercial accuracy; Translate contract terms (pricing, billing frequency, payment terms) into accurate sales orders; Verify pricing, discounts, taxes, and billing instructions before order release; Record daily volumes, rejections, exceptions, and quality-checks in timely manner; Coordinate with Sales and Deal Desk to resolve contract and order discrepancies; Liaise with Legal and Finance teams for clarification on non-standard contract terms; Monitor and resolve order blocks related to pricing, credit, compliance, or incomplete documentation; Maintain accurate contractual and order documentation for audit and reporting purposes; Respond to internal and external queries related to contracts and order status within defined SLAs; Support billing readiness by ensuring contract and order accuracy before invoicing; Enter order details into the system database; Process orders as per standard operating procedure within defined Turn Around Time (TAT); Create order fulfilment tracker and document relevant details to support order monitoring activities; Primary point of contact for order processing related queries; Respond to queries in a timely and accurate manner; Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead; Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met

Requirements

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations; Sr Executive – Graduate with 4 to 6 years of experience; Relevant Experience: OTC or Accounts Receivable (Contract Management); Strong knowledge of Contract & Commercial Acumen; Strong knowledge of OTC Sales Order operations; Working knowledge of SAP Finance module; Experience in shared services/customer facing environment; Understanding of standard operating procedures; Knowledge of system, applications, operating tools, metrics and excel; Good communication skills, plus good verbal & written presentation skills; Flexibility to work within a high growth, rapidly changing environment; Ability to self-motivate and initiate change; Ability to work with colleagues at all levels; Flexibility to travel based on business requirements; Excellent Communication Skills required