Sr. Field Performance Technician

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

1 - 3 years of previous field construction or solar experience required; High School diploma required; Must maintain a clean driving record with the ability to pass a driving background check; Must be 21 years of age and possess a valid driver's license; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player, looking to succeed; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge: working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, knowledge of electrical principles as it pertains to solar interconnection/tie-in and code, understands interconnection activities, understands basic construction principles; Adheres to company safety policies and procedures including ability to identify and report safety hazards, and ability to encourage others to work safely; Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, remains tactful when communicating; Proven ability to meet deadlines and key metrics, works independently and as a team player, drives results in a fast paced team based environment, willing to assist teammates and build strong relationships; Solid logical decision making and troubleshooting skills, problem solves in a timely and effective manner, exercises good judgment, takes ownership of issues, escalates problems appropriately, knows when to involve supervisors; Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance; Ability to work on rooftops with various angles and surfaces; Ability to climb ladders; Ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environment, and humidity; Ability to work in confined spaces such as attics, basements, and crawl spaces; Ability to hear verbal commands and warnings; Ability to work with chemicals using appropriate protections

Nice to have

PV design or PV electrical experience; Valid state or local Electrical Journeyman certification or license

Benefits

Power+ program for skill development; Opportunities for growth; Job security through versatility