Sr HCM Functional Consultant, Workday Success Plans

The Workday Success Plans Team are all about our customers and their post Go-Live journey - we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application. As a Sr Functional Consultant, you will be responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.

Responsibilities

Conducting research to ensure understanding of customer questions and related Workday concepts; Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks; Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements; Clearly and effectively communicating responses and value to customers; Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars); Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator); Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews); Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap; Keeping up to date with industry practices and the ability to engage with our customers on those topics; Helping drive the creation of new programs to drive customer feature adoption; Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers; Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization; Provide one-on-one customer configuration designs; Deployments including full deployment of Workday features; Ability to travel up to 10%

Requirements

5+ years of experience in a functional consulting, implementation, or customer-facing advisory role within HCM, Compensation, or enterprise software systems (Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards); 2+ years of software consulting experience

Nice to have

Workday Certification, or ability to certify, in at least one of the following: HCM, Compensation, Learning, Recruiting, or Talent; Skilled in relationship management, with a track record of building trust with customers and acting as a go-to advisor on their business needs; Experienced in requirements gathering, with the ability to research and clarify customer questions to uncover the true business need behind a request; Proficient in solutions design, with the ability to translate customer requirements into practical, optimized product configurations; Skilled in distilling complex concepts into clear, engaging presentations and demonstrations for customers of varying technical backgrounds; Strong time and task management skills, with the ability to balance multiple customer engagements and deliverables at once; Excellent verbal and written communication skills, with the ability to adapt your style to different audiences; Bachelor's degree or equivalent work experience preferred

Benefits

Flexible work schedule (at least 50% of time each quarter in the office or in the field)