Sr. Maintenance Manager (High-Rise)

The Sr. Maintenance Manager is responsible for the effective daily leadership and administration of the onsite maintenance team with the objectives of safely, efficiently, and effectively operating machinery and systems. The Maintenance Manager must ensure the highest level of professionalism while meeting/exceeding the needs of the residents and ownership and a commitment to achieving the goal of 100% uptime and customer satisfaction throughout the maintenance team. This position will travel regularly between multiple communities.

Responsibilities

Provide Class A customer service, building rapport with residents and going above and beyond whenever possible; Effectively manage assigned staff, including assigning work and providing supervision and direction as needed; Ensure prompt and efficient service by the maintenance team members; Partner with Property Manager to adhere to budgets, forecast budgets and financial reviews; Develop multi-year capital project plans and manage the process to complete the capital projects; Oversee the condition and preventive maintenance programs of key asset systems, including HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing, sump pumps, vertical transportation, electrical switchgear distribution, natural gas generators and ATS configuration and testing; Responsible for renovations and various aspects of new construction; Participate in annual budget planning and provide input to vendor selection; Perform regular site inspections to assess physical property condition, compliance and overall administration; Ensure apartment turnovers and work orders are completed in a timely fashion; Oversee the activities of contractors working within the building; Identify safety hazards within the building and incorporate their remediation; Ensure compliance with all regulatory laws and guidelines related to the operation of the building's infrastructure; Maintain all infrastructure and compliance documentation for the building, including up-to-date building drawings and single lines, and documentation mandated by Federal, State or Local law; Perform other duties as assigned

Requirements

High School Diploma; Current Driver's License; EPA Section 608 Universal Certification; At least 10 years of Residential maintenance experience; At least 8 years building facilities operation experience in a luxury apartment; Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management; Building automation systems experience required; Proven experience providing excellent customer service; Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations; Exposure to budgeting and basic accounting; Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings; Proficient with computers and relevant computer programs; General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook; Excellent communication and leadership skills; Strong problem-solving skills; Ability to work after hours, as needed including on-call rotation; Must be highly credible and trustworthy, and operate with high degree of integrity; Must hold oneself and others accountable and strive for a high level of excellence; Must have a positive, can-do attitude and be able to fuel growth and innovation; Must be customer-focused and results-oriented; Must want to continuously learn and develop; Exceptional oral and written communication, active listening, and organizational skills; Ability to establish strong working relationships with others in team setting; Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment; Self-directed and able to work independently, with minimal supervision; Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach; Push, pull or lift up to 50 pounds; Continuous repetitive motions; Work under variable temperature conditions, variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Nice to have

Master of Electrician and Plumbing preferred; Experience with Yardi preferred

Benefits

Competitive Salary with Bonus Potential; Medical, Dental, Vision, 401K Match, Life Insurance; Opportunities for Advancement within expanding portfolio; Annual Professional Development Funds; Employee Discount; Friendly Work Environment that values collaboration