Sr. Manager, Community Relations

The Texas Community Relations role serves as the Fidelity lead for community engagement across the Dallas-Fort Worth (DFW) area, building and sustaining strategic partnerships with key internal and external stakeholders, including community leaders, nonprofit organizations, business partners, and senior Fidelity leadership. This role is responsible for advancing Fidelity’s community engagement, employee volunteerism, and community impact strategies in alignment with enterprise priorities and local needs. It sets direction informed by deep expertise and leads a broad portfolio of regional, multi-region, and enterprise initiatives, driving alignment and measurable outcomes through effective cross-functional collaboration. In addition to onsite presence, the position requires regular in-person engagement in DFW communities to build trust, credibility, and a deep understanding of local needs.

Responsibilities

Shape and advance comprehensive community engagement and employee volunteerism strategies aligned with Fidelity’s business objectives; Identify and cultivate high-value partnerships, sponsorships, and collaborations that support under-resourced communities while delivering measurable business value; Represent Fidelity externally on nonprofit boards, advisory councils, task forces, and community commissions, strengthening the firm’s visibility and influence; Serve as a trusted advisor to business and regional leaders, providing insight on community relations opportunities, risks, and emerging trends; Lead through influence across Corporate Affairs, Public Affairs, Government Relations, and business partner teams to drive coordinated outcomes; Oversee end-to-end program management, including strategic planning, execution, risk management, measurement, and reporting; Steward budgets and resources effectively while ensuring strong governance, compliance, and confidentiality practices; Measure and communicate outcomes that demonstrate both community impact and enterprise value; Leverage community engagement and volunteerism to enhance talent attraction, retention, and Fidelity’s reputation as an employer of choice

Requirements

Bachelor’s degree or equivalent relevant experience; Approximately 8–12 years of experience in community relations, corporate citizenship, corporate social responsibility, or related fields; Deep knowledge of community engagement, with growing or established subject matter expertise; Strong track record of building and managing relationships with nonprofit and community-based organizations; Advanced communication, collaboration, influencing, and stakeholder engagement skills; Proven ability to operate effectively within a complex organization while managing multiple concurrent priorities; Experience working with and supporting historically under-resourced communities; Strong business and organizational acumen, with executive presence and the ability to communicate effectively across all levels; Demonstrated strength in community engagement, program management, sponsorship development, and stakeholder partnership execution; Proven ability to build relationships and collaborate across teams, influencing outcomes with or without formal authority; Track record of delivering measurable results aligned with business priorities and community goals; Strong strategic thinking and critical analysis skills, with the ability to connect initiatives to broader organizational objectives; Ability to contribute to or lead strategy development, including setting direction, prioritizing initiatives, and aligning resources; Strategic Thinking and Business Alignment; Community Relations and Engagement; Stakeholder and Alliance Development; Brand and Reputation Management; Influencing and Inclusive Leadership; Program, Project, and Event Management; Sponsorship and Partnership Development; Service Excellence and Solution Orientation

Benefits

Culture that promotes professional and personal growth