Sr. Manager, Market Operations

The Sr. Manager, Market Operations is the market end-to-end operational leader responsible for building, operating, and scaling Gatik's market presence in an assigned region. Reporting directly to the Director, Market Operations, you serve as the primary site lead with overall accountability for local fleet performance, depot and yard logistics, fueling infrastructure / practices, safety compliance, customer SLA delivery, driver management, and third-party vendor operations. This is a multi-faceted hybrid role bridging hands-on operational leadership with strategic regional growth. You will lead a multidisciplinary site leadership team, managing live commercial autonomous freight routes while operating in a dynamic, tech-forward R&D environment. This role is onsite 5 days a week at our Toronto, Canada office!

Responsibilities

Depot, Freight & Yard Logistics: Oversee daily facility operations, layout optimization, yard traffic, and infrastructure safety, direct inbound/outbound staging and schedules to meet customer SLAs, manage fueling routines and optimize vehicle turnaround times; Fleet Maintenance & R&D Integration: Partner with the local Fleet Manager on medium- and heavy-duty vehicle maintenance, repairs, lifecycle management, and vendor relationships, collaborate with AV Engineering, Hardware, and Product teams on field testing and diagnostics; Driver Workforce & Shift Leadership: Lead recruitment, onboarding, scheduling, and performance management of safety drivers, field operators, and yard technicians, drive shift excellence and driver recertification; Safety, Compliance & Risk Management: Enforce Gatik's Safety Management System and PPE policies, ensure compliance with DOT, FMCSA, IFTA, DVIRs, HOS and local fuel storage/permitting regulations, lead incident response and root-cause investigations; Market Expansion & Scalable Growth: Execute Gatik's Market Launch Playbook to set up new depots, customer hubs and expansion routes, evaluate route feasibility, build relationships with municipal authorities, landlords and regional partners, and identify operational bottlenecks to scale route volume

Requirements

6–10+ years of operational leadership in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs; Proven track record directly managing multi-disciplinary teams (fleet, safety, customer service, field technicians, shift supervisors); Deep expertise in middle-mile/last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure; Solid mechanical understanding of commercial vehicle systems (brakes, powertrains, electrical systems, PM) with comfort operating in an R&D/technology environment; Hands-on experience negotiating vendor SLAs, managing regional maintenance providers, and holding suppliers accountable; Hands-on operational grit with a willingness to resolve real-time field disruptions on-site at local depots; Strong business acumen with the ability to link daily depot execution to commercial growth, vendor costs, and market profitability; Data-driven mindset skilled at using KPIs and diagnostic metrics to identify root causes and implement lasting fixes; Excellent communication and leadership presence to represent Gatik to enterprise clients, municipal officials, and local workforces