Sr. Operations Specialist – Launch Team

Skydio is seeking a Readiness Specialist to get dock customers from signed opportunity to a running program. The role owns a book of accounts within a region and project manages each customer through site, network, policy and approvals, the flight operation, and a clean handoff to Customer Success. This is a remote role requiring 50 to 60% travel to support site surveys, customer engagements, deployments, team onsites, and company events. The Launch Team is measured on time-to-launch, readiness gate adherence, deployment schedule performance, and the condition of the program at handoff.

Responsibilities

Own a book of dock accounts within your region and run the weekly customer cadence, readiness record, and risk tracking on every one, from opportunity through clean handoff to Customer Success; Build the working relationships that move a launch with the customer's program manager, facilities and IT staff, procurement, and legal, and with Account Executives, Solutions Engineers, Deployment, and Customer Success; Lead site surveys and make-ready planning, including rooftop and site assessments, power and mounting, and RF, LTE, and network readiness with the customer's IT and network administrators; Drive the non-technical path to launch, including waivers and BVLOS approvals, policy and data retention, council or board authorization, and pilot staffing and training; Hold the line on readiness gates and escalate early when an account goes dark or a blocker exceeds your authority; Cover for other specialists in your region during absence or surge, and turn cross-launch observations into playbook improvements and feedback for Product and Engineering

Requirements

3+ years in a customer-facing project management, implementation, deployment, or operations role; Experience managing a portfolio of concurrent projects with timelines, dependencies, and outside stakeholders; Familiarity with Drone as First Responder concepts of operation and dock based remote operations (professional experience strongly preferred); Comfort working with public sector and enterprise customers, including their IT, facilities, procurement, and legal teams; Highly organized with strong attention to detail, and disciplined about keeping the system of record current; Excellent written and verbal communication; FAA Part 107 Certificate, or the ability to obtain one within 60 days of hire; Ability to travel 50 to 60% of the time; Ability to lift up to 60 lbs unaided; Comfortable working outdoors, at height, and performing physical tasks including climbing ladders

Nice to have

Prior public safety service, or experience standing up a Drone as First Responder program on the agency side; Experience supporting an agency through a public approval process, such as council or board authorization, public comment, or privacy and data retention policy; Familiarity with site survey, RF and LTE assessment, and network readiness for fixed installations; Familiarity with grant funding pathways and cooperative purchasing vehicles used by state and local agencies; Working knowledge of Salesforce, Palantir, Databricks, or equivalents

Benefits

Equity in the form of stock options; Group health insurance plans; Paid vacation time; Sick leave; Holiday pay; 401K savings plan; Relocation assistance may be provided for eligible roles