Sr Platform Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What Success Looks Like

- ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
- Platform standards are consistently applied across all delivery teams.
- Technical risks are reduced, and scalability is maintained.
- You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

To be successful in this role you have

FD21

Responsibilities

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.; Provide architectural guidance to ensure designs align with platform standards and leading practices.; Shape governance frameworks covering instance strategy, integrations, and data models.; Facilitate platform governance forums to drive consistent decisions across partners and teams.; Anticipate and mitigate platform risks (scalability, performance, technical debt).; Influence adoption of leading practices across customer, partner, and ServiceNow teams.; Provide structured feedback to ServiceNow product and engineering teams.; Travel of up to 50% annually may be expected.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; 10+ years of experience in enterprise architecture, solution strategy, and program leadership.; Proven experience engaging at Executive level to influence platform direction and business outcomes.; Track record of defining multi-workflow, enterprise-scale architectures and governance models.; Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.; Expertise in platform strategy, integration patterns, and complex delivery governance.; ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.