Sr. Program Manager, Mind the Product Training

Mind the Product Training helps organizations build better products by connecting them with product management expertise, training, and advisory services. Through a network of trainers and product leaders, the team helps companies improve how they develop products, operate as data-driven organizations, and evolve in the era of AI. As Sr. Program Manager, Mind the Product Training, you will build and deliver customer training programs that are well-scoped, operationally strong, and aligned to customer goals. You will partner with the Director of Mind the Product, Program Management colleagues, customers, trainers, advisors, and internal stakeholders to shape solutions, operationalize engagements, and deliver a consistently high-quality customer experience. This role is not responsible for writing individual class content. This is a role based in-office in San Francisco or Raleigh or Remote in the United States.

Responsibilities

Training opportunity assessment: Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges.; Program operations and delivery: Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery.; Pre-training readiness: Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials.; Post-class follow-up: Collect feedback from attendees, trainers, and clients after each engagement. Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to improve future programs.; Course experience improvement: Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward.; Process definition and scale: Identify opportunities to improve systems, workflows, tooling, and operating models. Build repeatable processes that allow Mind the Product to scale while maintaining strong customer experiences.; Contributor network development: Help develop the contributor network by identifying capability gaps, supporting recruitment, and coordinating onboarding and enablement.; Operational measurement: Track and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer outcomes, and process efficiency.

Requirements

5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment.; Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders.; Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities.; Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale.; Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders.; Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners.

Nice to have

Experience in product management, product operations, community, or advisory services.; Familiarity with product management practices and the Mind the Product ecosystem.; Experience building and managing communities, networks, or enablement programs.; Experience with AI-enabled workflows and operational automation.

Benefits

Highly competitive, employer-heavy coverage, including $0 premium options; Strong 401(k) match; Equity; Flexible time off