Sr. Recovery Specialist

The Sr. Recovery Specialist contacts and locates members with delinquent accounts, demonstrating the ability to secure payment and avoid potential loss by performing prescribed duties.

Responsibilities

Contact delinquent members by telephone and mail to determine reasons for delinquency and assist in developing plans to bring accounts current or mitigate losses; Secure payment arrangements for past due or charged off loans, credit cards, share accounts, mortgages, and lines of credit; Research member account and transaction activity and use skip tracing tools to contact members and resume collection activity; Update and note demographics and collection activity on accounts through delinquent loan recovery system; Obtain, summarize, and update qualifying information to submit deferments and hardships for management approval; Submit recommendations for voluntary or involuntary repossession approval and processing; Submit recommendations for settlement, legal action, or charge off when appropriate; Manage resolve rate for collection queue of accounts; Review accounts with management for exceptions and escalations; Service inbound calls and maintain service level and abandoned call rate within guidelines; Maintain superior member service throughout each call; Demonstrate proficiency in credit reporting; Demonstrate proficiency in bankruptcy and repossession knowledge and mitigating its effects; Follow up on abandon vehicle notices to ensure lien position; Process title checks to validate lien position; Follow up on GAP warranty coverage to mitigate potential loss; Reconcile ECM daily transaction report, correct data entry errors, and process payments.

Requirements

High school diploma or GED required; 3 to 5 years related loan adjustment/collections experience required.

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time; Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment