Sr. Reporting & Analytics Consultant (FIN) - Workday Success Plans

The Workday Success Plans Team works directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.

Responsibilities

Delivering various services to Workday Success Plans customers; Conducting research to ensure understanding of customer questions and related Workday concepts; Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips and tricks; Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements; Clearly and effectively communicating responses and value to customers; Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars); Offering tailored one-on-one guidance to inform and guide customers along a path to success (Optimization Packages); Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator); Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews); Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap; Keeping up to date with industry practices and the ability to engage with our customers on those topics; Helping drive the creation of new programs to drive customer feature adoption; Delivering other Customer Enablement services such as Office Hours, configuration and business requirements reviews, one-on-one customer configuration designs, deployments including full deployment of Workday features; Ability to travel up to 20%

Requirements

5+ years of IT implementation experience; 5+ years of experience with Workday Financials Reporting (composite reporting, building out reports, etc.); 2+ years of software consulting experience; Workday Certification or ability to certify in at least one of the following: Workday Reporting, Workday Financials, PRISM; Ability to gain a thorough understanding of Workday concepts as new features are released; Ability to distill complex concepts into understandable presentations for our customers; Ability to multitask and work on multiple engagements and deliverables simultaneously; Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making; Excellent verbal and written communication skills in English; Bachelor’s degree or relevant work experience required

Nice to have

Advanced degree preferred

Benefits

Workday Bonus Plan; role-specific commission/bonus; annual refresh stock grants; comprehensive benefits; Flex Work (hybrid schedule)