Sr Software Engineer -Salesforce

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Overview

This role focuses on troubleshooting, configuration, data integrity, and incident resolution, working under the guidance of the Salesforce Tech Ops Lead. The analyst collaborates with technical and business teams to maintain system stability, accuracy, and compliance.

Professional Attributes

- Strong analytical and problem-solving abilities.
- Clear written and verbal communication skills.
- Team-oriented and responsive to direction from Lead and business stakeholders.
- Self-motivated with ownership over assigned deliverables.
- Adaptable to changing priorities in a global, fast-paced environment

Responsibilities

Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.; Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).; Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.; Maintain and update dashboards, reports, and record types based on business needs.; Assist with SOQL queries and troubleshooting via Workbench or Developer Console.; Support data operations: imports, exports, and updates using Data Loader or Workbench.; Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).; Participate in UAT cycles, regression testing, and deployment validations.; Document recurring issues, resolutions, and process updates in knowledge base.; Track compliance-related tasks and ensure adherence to established TPM and SOX standards.; Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Requirements

Strong knowledge of Salesforce Administration and configuration best practices.; Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).; Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.; Ability to write and run SOQL queries, comfort with Workbench and Data Loader.; Understanding of Salesforce security models and Single Sign-On basics.; Exposure to integration workflows and data synchronization concepts.; Basic awareness of SOX or audit-driven operational processes.; Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Nice to have

Salesforce Certified Administrator or equivalent experience.; Experience supporting Salesforce Consumer Goods Cloud or TPM modules.; Prior experience in enterprise support or IT operations role