Sr. Software Engineer - Trust and Safety (Remote)

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii. At Rula, maintaining high trust with payers, patients, and providers is the bedrock of accessible mental healthcare. We’re seeking a Senior Software Engineer to join our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role, you will serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows. You will help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse.

Responsibilities

Maintaining high trust with payers, patients, and providers as the bedrock of accessible mental healthcare; Serving as a leader in digital armor by driving product-based implementations to fulfill, audit, measure, and enforce critical Trust & Safety policies across internal and external-facing users and workflows; Leading product architecture and operational, process-based solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse; Establishing a brand-new engineering domain from the ground up, mentoring other engineers, and building scalable systems that protect a vital mental health ecosystem

Requirements

4+ years of SWE experience, 1+ years working on Trust & Safety systems & 1+ years of experience helping with a brand new project or team; Experience working on cross-functional teams to bridge the gap between technical and non-technical groups; Fullstack experience building modern database-backed (sql/no-sql) web applications; Microservice development knowledge and experience; A passion for and ownership of mentoring others, reviewing architectures, and establishing design patterns; Have driven all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance; Examples of working on highly complex projects with a focus on achieving sustainable results

Nice to have

Start-up experience; Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform; Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.); Experience with on-call, ability to deep dive complex issues and drive them to resolution independently; Experience with NodeJs, Typescript, Kafka

Benefits

100% remote work environment; Attractive pay and benefits; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year for self-care; Paid parental leave; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend; Wellness at Rula program