Sr Strategic Customer Engagement - AI

The oCHRO Strategic Customer Engagement (SCE) team, housed within the oCHRO P&T organization, is dedicated to helping customers fully realize the benefits of the oCHRO platform. This is achieved through proactive involvement, focused expansion, and transparent communication. Our key objectives include: Driving Renewals: Ensuring customer satisfaction and demonstrating clear Return on Investment (ROI). Expanding Product References: Showcasing successful platform implementations. Promoting Initiatives: Using workshops and outreach to introduce new features and projects.

Responsibilities

Proactively engage with customers to understand their needs and advocate on behalf of both customers and the product; Support the renewal processes for strategic accounts by resolving product-related concerns; Identify and cultivate customers who are willing to serve as references for oCHRO products; Clearly communicate the oCHRO strategy to both internal and external stakeholders; Participate in initiatives that support customers and the P&T organization, helping to inform the roadmap direction and overall mission

Requirements

Basic knowledge of core Workday HCM; Basic knowledge of Workday recruiting; Basic knowledge of Workday's AI and Sana Strategy; Knowledge across the HR Suite of products; Able to travel to NYC monthly; Knowledge of Workday Core HCM and Compensation

Benefits

Workday Bonus Plan; role-specific commission/bonus; annual refresh stock grants; comprehensive benefits; flexible work schedule