Staff Content Developer

As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion. You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. This is a remote opportunity within Canada and the US.

Responsibilities

Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing; Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels; Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable; Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey; Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback; Keep content accurate and useful as products, policies, customer needs, and program priorities change; Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient; Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements; Track and interpret content performance, then apply learnings to future work; Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality; Use AI and other tools responsibly to support research, drafting, production, maintenance, and optimization; Share observations and recommendations that help the Customer Content team improve its plans and priorities

Requirements

5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field; Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey; Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements; A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback; Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail; Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement; Experience using qualitative and quantitative inputs to evaluate content and guide improvements; A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work

Nice to have

Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows

Benefits

Health benefits (health, dental, 401k and others); Generous paid time off; Equity grant (RSU program); Participation in incentive programs where applicable; Maternity and parental leave top-up programs; Retirement matching program; Paid volunteer days; Peer-to-peer recognition through Bonusly; Free 1Password account