Staff Project Manager, Professional Services

The Staff Project Manager is a senior individual contributor within OpenGov's Professional Services Strategic Projects team, responsible for owning delivery on specific multi-suite, high-complexity government implementations. This role sits above the Lead/Sr. PM tier and below Principal PM: the Staff PM defines and oversees implementation strategy for the projects assigned to them, without holding people-management authority and without the org-wide, cross-portfolio strategy mandate carried by the Principal PM. The Staff PM operates as the connective tissue on their assigned engagements — coordinating Solutions Architecture, Technical, and Change Management functions, managing scope and risk with commercial discipline, and serving as the primary program-level point of contact for Director- and VP-level client stakeholders.

Responsibilities

Own end-to-end delivery for one or more multi-suite, multi-department government implementations; Apply matrix program management discipline to coordinate SA, Technical, and Change Management resources without direct reporting authority; Establish and maintain project governance artifacts: RAID logs, decision registers, escalation paths, and configuration-freeze protocols; Define scope boundaries and identify client-side triggers for change orders; Escalate risks to the Principal PM / Sr. Director with enough lead time for intervention; Serve as the primary point of accountability for Director- and VP-level client stakeholders; Navigate multi-department client governance, competing priorities, and shifting decision-makers; Deliver structured, client-ready status reporting, escalation memos, steering committee materials, and go/no-go readiness briefs; Partner with Sales and PS Leadership during scoping to assess delivery feasibility and inform SOW structure; Define and enforce go-live readiness criteria, configuration-freeze processes, and UAT acceptance standards; Proactively identify project-level risks and own mitigation plans through resolution; Lead root-cause analysis on delivery issues that span multiple workstreams; Ensure delivery consistency through adherence to PS methodology and shared tooling (RocketLane, Salesforce); Coordinate change management activities for assigned implementations; Advise client stakeholders on readiness gaps and adoption risk; Guide clients through scope evolution without losing delivery momentum; Act as a day-to-day resource and informal mentor for Lead/Sr. PMs and Implementation Consultants; Identify delivery trends and raise them to PS leadership with a recommendation; Partner with Product and Engineering to route field delivery observations into product feedback; Feed engagement-specific learnings to Principal PM and PS leadership

Requirements

5–7 years of progressive program and project management experience in a SaaS environment, including ownership of at least one enterprise-scale, multi-product implementation; Demonstrated experience coordinating across implementation, product, engineering, and sales functions without direct authority over those teams; Prior experience supporting SOW language, change-order rationale, or commercial framing in partnership with sales or PS leadership; Strong technical aptitude for enterprise SaaS platforms and deployment methodology, including configuration management, data migration oversight, and integration coordination; Proficiency with project/program management tooling and CRM platforms (RocketLane, Salesforce, or equivalent); Ability to evaluate cross-system dependencies and resource constraints and translate findings into clear, actionable mitigation plans; Working knowledge of project-level budget tracking and delivery-margin awareness for assigned engagements; Strong written and verbal communication skills; Demonstrated ability to influence without authority, aligning cross-functional teams and driving accountability across a matrixed environment; Skilled at translating technical delivery complexity into clear narrative for non-technical client stakeholders and department-level executives; Willingness to travel to client sites for discovery, steering committee meetings, go-live support, and executive relationship management

Nice to have

PMP certification preferred; Scrum Master (CSM or PSM) or SAFe Agile certification accepted as equivalent or supplementary; Prosci, CCMP, or equivalent Change Management certification a plus; Experience with complex governmental clients or equivalent regulated/public-sector environments; Understanding of procurement constraints and multi-department governance; Bachelor's degree preferred

Benefits

Comprehensive healthcare options for individuals and families; Flexible vacation policy and paid company holidays; 401(k) with company match; Paid parental leave, wellness stipends, and HSA contributions; Professional development and growth opportunities; A collaborative office environment with weekly catered lunches