Staff / Senior DevOps Engineer

A US-based healthcare technology company building an AI-powered communications platform for healthcare organizations. The engineering team is developing a next-generation cloud-native telecommunications platform focused on scalability, reliability, and real-time communications.

Responsibilities

Design, deploy, and operate highly available Kubernetes infrastructure; Build and maintain production FreeSWITCH clusters and Kamailio SIP infrastructure; Automate infrastructure provisioning, configuration, and deployments; Develop CI/CD pipelines and Infrastructure as Code; Design secure and scalable SIP infrastructure; Integrate the platform with telecommunications carriers, including Telnyx; Optimize system performance, call quality, availability, and platform reliability; Implement monitoring, logging, alerting, tracing, and observability; Develop provisioning APIs and internal operational tooling; Troubleshoot complex Linux, networking, SIP, and RTP issues; Collaborate with AI engineers to integrate voice intelligence and speech-processing services; Build infrastructure for AI voice agents, intelligent call routing, messaging, analytics, voice recording, and provisioning services; Design and implement high-availability and disaster-recovery solutions; Continuously improve platform scalability, resiliency, automation, and security; Support the migration of customers from legacy VoIP infrastructure to the new cloud-native platform

Requirements

7+ years of experience in DevOps, Platform Engineering, Site Reliability Engineering, or Infrastructure Engineering; Production experience with Kubernetes and Docker; Strong Linux systems administration experience; Experience designing and operating highly available distributed systems; Strong networking knowledge, including TCP/UDP, DNS, NAT, TLS, firewalls, and load balancing; Experience building CI/CD pipelines and infrastructure automation; Experience with Infrastructure as Code; Terraform is preferred; Experience implementing monitoring, logging, alerting, and observability; Strong written and spoken English; Experience building platforms and automated infrastructure rather than only maintaining servers; Candidates should have experience with several of the following: FreeSWITCH; Kamailio or OpenSIPS; SIP; RTP; Telecom carrier integrations; VoIP or UCaaS platforms; CPaaS infrastructure

Nice to have

Experience with Google Cloud Platform or AWS; Experience with PostgreSQL and Redis; Experience with Go, Python, or Node.js; Experience with Helm; Experience with Prometheus, Grafana, Loki, or OpenTelemetry; Experience with Homer SIP Capture; Experience building CPaaS or UCaaS platforms; Experience with AI voice or speech-processing systems; Experience integrating with Telnyx

Benefits

Global collaboration opportunities; Core team membership; Equity and ownership potential; Premier workspaces; Competitive compensation package; Cutting-edge technology environment; Impactful project contributions; Collaborative company culture