Stardex (YC S21) - Support Engineer

Stardex is an AI-native ATS and CRM built specifically for executive search firms. We're backed by Y Combinator. Our customers are boutique and mid-market retained search firms running their whole business on us, and we need someone who keeps them unblocked day to day. We're a team of five. You'd work Europe hours, partner closely with our support lead, and report into the founders.

Responsibilities

Pick up customer questions and bug reports from Slack, go into their account, figure out what's going on, and get it resolved; Diagnose and fix issues; Reach for AI tools (Claude Code, Cursor, etc.) by default; Work alongside support lead who owns the customer relationship; Over time, spotting product ideas and shipping can grow into a product engineering role

Requirements

~2 years of experience; Ability to debug, figure things out, and work independently without a lot of hand-holding; Over-communicate; Solid React experience; Comfortable with TypeScript and reading/writing SQL to debug issues

Benefits

Small team, real ownership, and learn a ton about AI, SaaS, and the recruiting industry; Work directly with the founders; We'll give you whatever you need to be productive; Opportunity to grow into a product engineer to add net new features, or own more backend infrastructure