Store Floor Lead (Sur La Table)

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD); Provide in-the-moment coaching and feedback; Support onboarding, training, and development of new associates; Represent Sur La Table's brand and culture; Maintain expertise on products and training; Ensure exceptional customer experience; Address customer concerns and resolve issues; Support achievement of store sales goals; Maximize selling opportunities; Meet or exceed monthly sales goals; Direct employees for merchandise stock levels; Complete inventory transactions; Adhere to wage and hour laws; Ensure Sur La Table policies and SOPs are followed

Requirements

Must be 21 years of age or older; 1 year of retail management experience; Strong leadership skills; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively; Ability to remain standing for up to 4 hours at a time; Ability to move about the store; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Ability to work a flexible schedule including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Specialty or culinary retail environment; Proficiency in Microsoft Office and retail management systems