Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively.

Responsibilities

Create a warm, welcoming, celebratory atmosphere, greet and engage with customers; Work on the selling floor alongside teams, leading by example and delivering celebratory customer service; Help customers choose and style their ears with Rowan jewelry; Handle customer inquiries, concerns, and complaints with professionalism; Maintain a clean, welcoming, and safe studio environment; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop studio staff, including Nurse Piercers and Sales Associates; Meet studio targets and drive revenue growth; Foster a positive and inclusive team culture; Schedule staff within labor allocations, audit payroll accuracy, manage time-off requests, and handle staffing issues; Recruit for open studio positions; Oversee inventory management, POS accuracy and loss prevention; Meet or exceed individual and studio sales targets; Ensure visual merchandising standards are met; Ensure compliance with health and safety regulations, particularly regarding ear piercing procedures; Train and onboard new staff; Provide ongoing training and development opportunities; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities

Requirements

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, with a love for working on the selling floor; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills with a passion for creating memorable experiences; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment, able to adapt to multiple priorities; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Excellent verbal and written communication skills; Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents); Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales; Ability to lift up to 25 pounds is required; Standing for a full 8-hour shift is a regular part of the role; Commitment to following through

Nice to have

Jewelry experience; Knowledge of health and safety regulations, particularly related to piercing

Benefits

Paid accrued Vacation and Sick Time for full-time employees; Medical/Dental/Vision Health Plans for full-time employees; Employee Assistance Program (EAP) Resources; 401k and Roth IRA Plans; Generous employee discounts on products and services; Team Member Referral Bonus plan for Studio positions