Store Manager

The Studio Manager oversees the daily operations of the ear piercing studio, ensuring the highest level of customer service and maintaining a clean, safe, and welcoming environment. The role focuses on leadership, team management, driving sales, and delivering memorable customer experiences at the Pearl Street studio location.

Responsibilities

Oversee daily operations of the ear piercing studio; Create a warm, welcoming, celebratory atmosphere and engage with customers; Work on the selling floor alongside teams and lead by example; Help customers choose and style their ears with Rowan jewelry; Handle customer inquiries, concerns, and complaints; Maintain a clean, welcoming, and safe studio environment; Engage with the local community to drive brand awareness, traffic and appointments; Lead, coach, and develop studio staff, including Nurse Piercers and Sales Associates; Meet studio targets and drive revenue growth; Foster a positive and inclusive team culture; Schedule staff, manage time-off requests, and handle staffing issues; Recruit for open studio positions; Oversee inventory management and loss prevention; Meet or exceed individual and studio sales targets; Ensure visual merchandising standards are met; Ensure compliance with health and safety regulations, particularly regarding ear piercing procedures; Train and onboard new staff; Provide ongoing training and development opportunities; Prepare and submit reports on studio performance; Ensure studio budgets, track expenses, and financial targets are met; Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities

Requirements

3-5 years of proven retail management experience in a service-oriented environment; Proven strong leadership skills with the ability to inspire, motivate and develop a team; Customer-obsessed, comfortable leading by example on the selling floor; Proven track record of driving sales and optimizing store profitability; Excellent customer service skills; Ability to work a flexible schedule, including weekends and holidays; Thrives in a fast-paced environment and adapts to multiple priorities; Comfortable using technology, software systems and POS; Deep understanding of retail operations, including inventory management and visual merchandising; Strong organizational and multitasking abilities; Analytical skills, including basic retail math, calculating inventory on-hands, and tracking sales; Excellent verbal and written communication skills; Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents); Ability to lift up to 25 pounds; Ability to stand for a full 8-hour shift; Ability to climb ladders, bend, push, and reach above and below the waist; Commitment to following through

Nice to have

Jewelry experience; Knowledge of health and safety regulations, particularly related to piercing

Benefits

Paid accrued vacation and sick time for full-time employees; Medical, dental and vision health plans for full-time employees; Employee Assistance Program (EAP) resources; 401k and Roth IRA plans; Generous employee discounts on products and services; Team Member Referral Bonus plan for studio positions