Store Manager (Sur La Table)

As a Store Manager at Sur La Table, you play a key role in the success of the store by leading a high-performing retail team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Recruit, develop and retain a high-performing team to meet the business needs; Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture; Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth; Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty; Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty; Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across retail operations; Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance; Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales; Oversee daily store operations, ensuring compliance with company policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing any maintenance needs promptly; Maintain the accuracy and integrity of employee records; Adhere to applicable wage and hour laws; Model and ensure all Sur La Table policies and standard operating procedures are communicated effectively

Requirements

Must be 21 years of age or older at the time of employment; 3+ years of retail management experience; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates, selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Workweeks expected to be between 46 and 48 hours with ability to have flexible schedule, including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Specialty or culinary retail environment; Proficiency in Microsoft Office and retail management systems