Strategic Account Manager (Germany)

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.

We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in.

We're building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.

This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.

You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.

Responsibilities

Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion; Build and execute multi-year account plans aligned to customer objectives and company growth targets; Lead QBRs and executive engagements to align on customer business outcomes and value; Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business; Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals; Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders; Act as the primary point of contact and trusted advisor for your customers; Identify, shape, and close expansion opportunities across business units; Drive cross-sell and upsell with strong ROI positioning; Lead complex negotiations and deal execution; Build internal champions and multi-thread relationships; Own the full renewal cycle including forecasting and close; Identify churn risks early and drive mitigation plans; Communicate clear business value to secure renewals; Lead structured onboarding with cross-functional team to ensure fast time-to-value; Monitor adoption and proactively address gaps before they become risks; Partner with Solution Engineering, R&D and Product to support smooth implementation; Translate customer feedback into actionable product insights; Be the voice of customer internally to ensure customer-centric culture; Help build repeatable playbooks for onboarding, QBRs, and renewals

Requirements

5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS; Proven quota carrier with clear retention and expansion ownership; Experience managing complex enterprise accounts and multi-stakeholder relationships; Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end; Executive presence and strong communication skills; Thrives in early-stage environments; Analytical and data-driven mindset; Solid understanding of AI concepts and enterprise applications; Native or full professional fluency in German (must have)

Nice to have

Experience in an early-stage or founding role; Specific experience with enterprise platforms or workflow automation; Domain expertise in Financial Services or Supply Chain industries