Strategic AI Outcomes Manager

Jasper is the marketing agents platform, built to help enterprises orchestrate AI agents that execute marketing work at scale. As a Strategic AI Outcomes Manager, you'll partner with Jasper's largest enterprise customers to ensure they achieve measurable business outcomes with generative AI. You'll serve as a trusted strategic advisor, helping executive stakeholders define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize business value across marketing and other enterprise functions. This is not a commercial account management role. You will not own renewals, pricing, or contract negotiations. This fully remote role reports to the Director, AI Outcomes and is open to candidates located anywhere in the continental US.

Responsibilities

Build trusted-advisor relationships with senior marketing, operations, digital transformation, and executive (VP/C-level) leaders across your portfolio; Facilitate strategic conversations that connect Jasper's capabilities to each customer's business priorities and organizational objectives; Help customers develop and evolve their enterprise AI strategy and roadmap; Lead executive conversations focused on outcomes, value realization, adoption trends, and future opportunities; Partner with customers to define measurable success metrics tied to business outcomes, and build multi-quarter success plans with outcome milestones, an executive sponsor, and a risk-mitigation plan; Identify, prioritize, and expand high-impact AI use cases across business units; Track progress toward agreed-upon outcomes and proactively remove barriers to success; Drive adoption beyond initial deployment by identifying new teams, workflows, and business processes that can benefit from Jasper; Partner with customer champions to build internal momentum and lead organizational change; Recommend governance, enablement, and operating models that support sustainable, enterprise-wide AI adoption; Orchestrate internal teams (Solutions Architects, Product, Marketing, Customer Education) to deliver an exceptional customer experience; Collaborate with Product to advocate for customer needs and influence roadmap priorities; Work alongside Account Executives to surface strategic growth opportunities; Manage complex, executive-level escalations while preserving the relationship and driving to a concrete resolution; Surface customer success stories and best practices, and identify opportunities for customers to participate in speaking engagements, advisory councils, reference programs, and case studies; Bring insights from enterprise customers back into Jasper to improve products and customer programs

Requirements

7–10+ years in Enterprise Customer Success, Strategic Consulting, Digital Transformation, Management Consulting, or a similar customer-facing strategic role; Experience managing complex enterprise accounts with executive stakeholders, and a proven ability to influence VP- and C-level leaders; A track record of leading organizational change or transformation initiatives; Strong business acumen, able to connect technology investments to measurable outcomes and speak the language of the customer's business; Executive presence and facilitation skills, with the ability to influence without authority; Comfort operating in ambiguity on long-horizon (12–18 month) outcome cycles rather than quarterly adoption sprints; Hands-on experience with generative AI, AI transformation, or other emerging technologies; Background in marketing technology, SaaS, or enterprise software; Experience working with Fortune 500 organizations

Nice to have

Consulting experience at firms such as Accenture, Deloitte, Slalom, EY, Bain, or McKinsey

Benefits

Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families; 401(k) program with up to 2% company matching; Equity grant participation; Flexible PTO with a FlexExperience budget ($900 annually); FlexWellness program ($1,800 annually); Generous budget for home office set up; $1,500 annual learning and development stipend; 16 weeks of paid parental leave